Wednesday, March 9, 2011

Filing a bug doesn't fix a bug

"I filed this bug a year ago and it isn't fixed yet".
"Other bugs were more important than your bug"
"But, but, *I* filed it!" (tantrum follows)

I'm always surprised by the number of people who think that that a bug should automatically be fixed just because they bothered to file it. All that can be expected is that the reporter is thanked, the bug is looked at, and possibly moved to the next stage of its life. That might be closure or marking as ready for more work.

A better approach is for the project to explain prominently how their bugs are triaged and how limited their resources are. Details of how to provide more cash resources and what that buys is also helpful.


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